Frequently Asked Questions

1. My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that…. 

-Offers cannot be combined with other discounts or promotions. 

-Some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

2. Where is Clothing Shop Online based?

Our office is located in Bergenfield, New Jersey.

3. Where are your products shipped from?

We ship our products around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.

4. Can I expedite my shipping?

Yes, We offer expedited shipping options within checkout. Take a look at our Shipping Policy for more information.

5. Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

6. How can I pay for my order?

KimbertsKreations currently accepts Visa, MasterCard, Discover, Elo, and American Express. We also accept payments via PayPal, Shop Pay, Apple Pay, and Google Pay. 

7. How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

8. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

9. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our refund policy.

10. Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our refund policy and make a new purchase for the item or items you want through our site.

11. How do I return my order?

Returns are accepted for all items within 7 days of purchase. Please visit our refund policy to initiate the returns process.

12. What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.

13. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

14. I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email KimbertsKreations.com, or via our message us button on the right hand corner, so that they can work to get you your goods as soon as possible.

15. Where can I find product sizing information?

Product sizing varies between different items and styles. Product size information can be found toward the bottom of each product detail page and on the right side of the page. Unless otherwise specified sizing is in inches and is taken with the item lying flat.